Privacy Policy

Red Squirrel Moves Ltd (“We” or “Our” or “Us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, and as described in part 5 and 6 below we do not collect data about you unless you contact us. Any personal data we do collect will only be used for providing information about the services we supply and as permitted by law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of this privacy policy is deemed to occur upon your first visit to our site or is requested. If you do not accept and agree with this privacy policy you must stop using our site immediately.

1. Information About Us

This website represents Red Squirrel Moves, a limited company registered in England under company number 5667745 on 6th January 2006.

Main Trading Address

Unit 1
Lynderswood Business Park
Lynderswood Lane
Black Notley
CM77 8JT

Registered Address

Abacus House
68A North Street

Data Protection Representative

John Taylor

01376 554666

2. What Does This Policy Cover?

The Privacy Policy applies only to your use of our site. Our site may from time to time contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise that you check the privacy policies of any such websites before providing any data to them.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (GPPR) (EU Regulation 2016/679) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.

4. What Are Your Rights?

Under the GDPR you have the following rights which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. The Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details referenced in part 10 and set out in part 1.
  • The right to access the personal data we hold about you. Part 9 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us or using the details in part 10 to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us or by using the details in part 10 to find out more.
  • The right to restrict i.e. prevent the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that if you have provided personal data to us directly or we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in part 10.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5 .What Personal Data Do You Collect?

Subject to the following we do not collect any personal data from you. We do not place cookies on your computer or device, nor do we use any other means of data collection.

If you send us an e-mail we may collect your name, e-mail address and any other information you choose to give us.

6. How Do You Use My Personal Data?

If we do collect any personal data it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see part 7.

As stated above we do not generally collect any personal data, if you contact us or we obtain your personal details from your e-mail, we may use them to respond to your e-mail.

Any and all e-mails containing your personal data will be deleted no later than 28 days after the subject matter of your e-mail has been resolved.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We will not share any of your data with any third parties for any purposes other than storage on an e-mail server.

7.  How and Where Do You Store Data?

We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations such as a court order or the instructions of a government authority.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held.) This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the e-mail or postal address shown in part 10.

There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive e.g. if you make repetitive requests, a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days. Normally we aim to provide a complete response including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of 3 months from date we receive your request. You will be kept fully informed of our progress.

10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please write to or telephone our Data Contact Representative whose contact details are set out in part 1 and who is based at our main trading address.

11. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes or we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that your check this page regularly to keep up-to-date.

May 2018